How to place a Video Relay Call?

To place a Video Relay call anonymously:

Step 1
Double click on your Internet Explorer.

Step 2
After your Internet Explorer has fully loaded, type the website address: www.myrelay.com in the “address bar”.

Step 3
Click on “Make a Video Call” in Video Relay.

Step 4
Put down the telephone number you want to call (recommended).

Step 5
Click on Launch Video Relay.

Step 6
Wait until you are connected with a CA Interpreter and proceed with the call.

How to place a Video Relay call using your preferences:

Step 1
Double click on your Internet Explorer.

Step 2
After your Internet Explorer has fully loaded, type the website address: www.myrelay.com in the “address bar”.

Step 3
Click on “Make a Video Call” in Video Relay.

Step 4
Click on Login.

Step 5
Login with your user name and password and click Login.

Step 6
Put down the telephone number you want to call.

Step 7
Click "Launch Video Relay".

Required computer equipment

To use Video Relay Service, you need to have the following:

• Broadband or high-speed Internet connection (usually DSL - Digital Subscriber Line or cable modem for a residence);
• A web-cam or videophone;
• For a web-cam, you need a computer - it is recommended to have Windows XP with at least 500 MHz and 256 MB RAM;
• For a videophone, you need a television with video/audio input;
• A router may be needed.

Once the equipment and Internet connection are properly set up, the TRS users can connect with a Video Interpreter to make or receive calls.

You can test the speed of your Internet access before making a Video Relay Call by visiting the following site: http://speedtest.dslreports.com.

Please contact our Customer Care specialists for more information or instructions.