Other Types

There are more ways to make calls using Nordia’s relay services.

Select a call type below to view the step by step instructions for each type of call:

Computer users can access Nordia Relay.  Set your communication software to the following protocols:

8 bits
No Parity
1 stop Bit
Full Duplex

You may set up your computer to perform like a TTY—provided it is equipped with the appropriate software and set to the specific variations that allow it to interface with the relay service.

To set up your computer to perform like a TTY, use these settings:

Your computer must be set in full-Duplex for 1200 and 2400 baud.

All Standard Relay payphone calls will be free of charge (except 900 numbers).

Some public pay phones are equipped with built-in TTYs. Long distance and local toll relay calls may be placed from these phones. Both are free of charge, including those placed by voice callers to TTY users. 

Nordia relays Directory Assistance (DA) calls between a TTY user and the Directory Assistance Operator.  

In case of emergency, TTY users should call the TTY-equipped 911 center or emergency services center in their community.   We recommend that you always obtain the emergency phone numbers for TTY calls in your area.  Calls placed directly and immediately to the local TTY emergency number can save valuable time in urgent situations. 

TTY users need to dial 1-900-263-7283 to enable the CA to place a call to a 900 number.

You can reach Nordia Relay Customer Care at 1-866-734-2833 or via email at customercare@nordia.com.  Our customer care specialists are available 24 hours, 7 days a week to assist you with TTY calls, receive your suggestions or comments. 

When calling about a specific incident, please remember to provide the customer care specialist with the CA identification number, date, and time of call. 

Customer care can also provide you with Nordia Relay brochures, customer profile forms, 711 choice forms and other information as required.