Discover the advantages

By creating a Myrelay Profile, you will let the CA know how you would like to have each one of your calls handled, without having to repeat your instructions every time you want to make a call.

Here are some examples of options that are available in the Myrelay profile.

My profile screen capture

STS users have the possibility to specify the numbers at which they can be reached at different times during the day and on different days of the week. This allows speech-enabled users to call Nordia’s Relay Service and request to speak to the speech-disabled person by name.  Nordia’s customer care specialists will be able to reach the speech-disabled person at the number they provided for that particular day and time. 

 

Call preference screen capture

No background voice – tells the CA not to relay background noise heard on the called person’s line
No tone of voice – tells the CA not to relay the tone of voice of the called person
Multiple users – select this option when more than one user at your primary telephone number has created a Myrelay Profile
Slow typing – choose this if you want the CA to relay the message slowly
Use abbreviations – tells the CA to use common abbreviations when typing

 

My phone book screen capture

Enhanced Services

Two Line VCO:  This feature allows a Relay VCO user with two telephone lines to use one line for speaking directly to the person who is being called, while the other line is used to receive that person’s typed responses.

Non-CA placed three-way calling: Non-CA placed three-way calling is for Voice and STS relay modalities. The 3-way conference call is initiated by the caller directly from their phone.

CA placed three-way calling:  The ability to speak to 2 parties at the same time through a CA.

True Caller ID:  True caller ID will result in the caller’s number being displayed.

Pay-per-use feature blocking and toll-free number blocking: Pay-per-use feature blocking and toll-free number blocking capabilities are available in support of outbound calls over TTY, Voice and STS modalities. These features will prevent outbound relay calls to 900 and 976 numbers, and to toll-free numbers, e.g., 800 numbers.  The relay user is able to customized blocking based on preference.

Two-Line HCO:  Two-line HCO, most commonly used by persons who are able to hear but have impaired speech, works similarly to two-line VCO, except that one line is being used for hearing (the CA does not type the words of the other party) and the other line is used by the two-line HCO user to transmit text on the TTY, which is then read to the other party by the CA. 

For more information on the options available on the Myrelay profile, please contact a Customer Care specialist.