Our Promise of Quality

Our Team

We recognize that our employees are our most valued ambassadors. This is why we hire qualified and dedicated Communication Assistants (CAs) who subscribe to Nordia’s quality management philosophy.  Our personnel is trained, continuously monitored and coached to ensure that the most demanding business and operational skills are maintained within the highest quality standards. By building stimulating and harmonious relations with our employees, we ensure that they contribute substantially to our overall success.

Nordia’s Promise of Quality

Nordia is committed to distinguishing itself by the quality of its service offerings.  On May 2003, we have obtained the Customer Operation Performance Center (COPC) certification, the most demanding Quality Program in the customer contact center (CCC) industry. We were re-certified in August 2004. 

The Nordia Quality Advantage: Your Quality Advantage!

Leading-Edge Technology

Nordia uses state-of-the-art technology in order to meet our customers' unique needs.  Working in partnership with the Deaf and Hard of Hearing community and the DDTP, Nordia is committed to enhance its service offerings by adding new and desirable Relay service features.